The eCommerce Toolbox

Expert Perspectives Podcast

Episode 21

Understanding eCommerce Customer Satisfaction KPIs

In this episode, Kailin Noivo is joined by Luis Gerardo Torres, Head of eCommerce Operations at Specialized Bicycles in Europe to discuss:

  • The differences between the Latin American and European eCommerce markets
  • How to measure and gain a deeper understanding of customer satisfaction 
  • Why it’s important to decipher how you are delivering value and not just volume

To detect, prioritize, and resolve eCommerce errors with ease, click here to book a demo for Noibu’s eCommerce monitoring platform.

Read more in our blog

Luis Gerardo Torres on the eCommerce toolbox

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