Expert Perspectives

Expert Perspectives

Episode 7

Ecommerce expert Lisa Camm of Fortnum & Mason: The role of technology in day-to-day operations

Podcast

Lisa Camm

Head of Digital Transformation

In this episode we talked about:

The critical role of technology in operations and strategic thinking at organizations
Challenges of migration and modernization of the tech stack at legacy companies
The role of AI in enhancing the customer journey
Strategies for dealing with production-level bugs
How Fortnum and Mason is preparing for the peak trading season

Episode highlights:

[0:53] From drama to tech: Lisa's Career journey

[2:31] Current challenges in digital transformation

[4:54] Website modernization and tech stack

[6:59] AI strategy and implementation

[8:42] Bug detection before Noibu

[12:32] Implementing Noibu's solution

[14:55] Peak trading season preparation

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