Sleep Country: Navigating digital transformation for business growth
Podcast
All
Alexandria Sims
VP, Technology
In this episode we talked about:
- Defining success in transformation initiatives with measurable growth metrics.
- Aligning technology investments with business priorities to avoid chasing trends.
- Balancing stability and innovation to ensure a seamless customer experience.
- Fostering collaboration across teams to break silos and drive progress.
- Leveraging AI and other technologies to improve accessibility, security, and operational efficiency.
Episode highlights:
[01:00] Alexandria Sims’ career journey: From performance psychology to transformation expert
[02:14] Defining success in digital transformation: It’s all about growth
[07:18] Balancing stability and innovation at Sleep Country
[10:11] Avoiding silos: Building collaboration across departments
[12:22] Setting benchmarks to balance risk and reward in transformation
[18:22] Leveraging AI for enhanced customer experiences and operational security
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