FAQ

Noibu continuously monitors your ecommerce site for errors, slowdowns, and user friction. If something is likely to impact revenue—like an unresponsive add-to-cart button or a broken checkout flow—you’ll be alerted instantly, with details and revenue impact to help your team act fast. We also send a weekly summary to keep you ahead of trends.

Noibu surfaces all critical conversion blockers, including:

• Frontend errors (JavaScript, 3rd-party scripts)
• Site performance degradation (page speed, interactivity)
• UX friction (broken flows, form abandonment)

We prioritize issues by business impact so you can focus on what matters most.

Not at all. Noibu is built for ecommerce leaders—not just developers. You'll get clear explanations, revenue context, and action steps that anyone on your team can understand and triage. Technical detail is included when needed for devs to resolve quickly.

Yes. Noibu supports multi-store environments. Contact our team at info@noibu.com to get started with a configuration that fits your architecture.

Our script passively listens to real user interactions in real time. When something breaks or underperforms—like a button that doesn’t respond or a slow-loading page—Noibu automatically logs the issue, estimates its impact, and alerts your team.

Yes. During onboarding, you can configure alerts and workflows to notify the right people across product, ecommerce, engineering, and QA.

Traditional QA tools are built for engineers and often miss live issues. Noibu is purpose-built for ecommerce:

• Unifies technical + behavioral data
• Prioritizes by revenue impact
• Surfaces real issues users face in production

It’s not just about catching bugs—it’s about uncovering what’s blocking conversions.

No. NoibuJS is performance-optimized to run silently in the background without affecting load speed or UX.

Noibu is compatible with Google Analytics, Shopify Analytics, Heap, and others. It complements these tools by adding session-level insight and root-cause visibility.

Yes. We help brands proactively monitor both staging and live environments. Your CSM will guide setup, monitor for regression errors, and ensure performance remains strong during major changes.

With one click, you can sync a Noibu issue to Jira—including all session data, stack traces, and revenue context. This saves time and helps devs resolve issues faster.

Noibu does not collect or store PII. We block sensitive data from session recordings and comply with GDPR, CCPA, SOC 2, and PCI DSS standards.

Yes. We capture and classify errors from third-party scripts, helping you differentiate and route them to the right owners. You can share details securely via link for fast resolution.

Noibu goes beyond detection—we show you exactly what’s happening, why it matters, and how to fix it. Every issue includes revenue impact, user session evidence, technical root cause, and next steps tailored to ecommerce workflows. Whether you're in product, engineering, or ecommerce ops, Noibu connects insight to action.