FAQ
How do I know if I have an error on my store?
As soon as Noibu detects an error on your store, we instantly notify you with an email/SMS notification that includes the error, URL, and additional details that you can use to solve the error or forward it to your development shop. Noibu sends you a weekly report for the errors that occurred during the week.
What errors do you detect?
We detect UI errors that can impact add-to-cart and checkout functionality. These errors can be one-off errors or recurring errors for all customers. Errors can be browser-specific, device-specific or OS-specific. We make the error easy to understand so that you can decide if someone in-house can fix it or if you need to send it to your developer to address.
What if I don’t know how to code?
Noibu is designed for ecommerce professionals first, meaning you do not need to know how to code in order to navigate these errors. Reporting includes easy-to-understand error details that you can action.
What if I have multiple stores?
Not a problem! If you have multiple stores, contact our sales team at info@noibu.com and we can get you started.
How are errors detected?
Noibu detects errors by quietly listening to user interactions as they navigate your website. When a customer encounters a block at the checkout or add-to-cart stage, our system promptly notifies you, enabling you to address the issue immediately and prevent additional customers from being affected.
Can multiple people in my org be notified of an error?
Yes, during the onboarding process, you can select multiple people to be notified of an error.
How is this different than traditional QA software?
Noibu is built for ecommerce professionals, empowering them to resolve critical errors without requiring coding expertise. Noibu tracks UI-related issues that are often missed by traditional QA software, including those caused by:
- Third-party integrations
- Website redesigns
- Browser or device compatiblity issues
Does this slow down my website?
No, Noibu runs quietly in the background of your store.
Does this affect my analytics?
No, Noibu does not affect your Google Analytics, Heap Analytics, Shopify Analytics, or any additional analytics software you may be using.
Can Noibu support a major site update or migration?
Yes, Noibu can support major site updates or migrations. Each account is assigned a dedicated Customer Success Manager, (CSM) to guide you through the process. During a migration or launch of new features, your CSM can help set up a staging domain, allowing you to deploy Noibu’s script and test your website before going live. You will be able to monitor errors on both the staging and live domains, ensuring a smooth transition.
How does your integration with Jira work?
Noibu’s integration with Jira creates a direct path between issues in Noibu and tickets in Jira. After triaging an issue, you can sync the issue to Jira to create a corresponding ticket with all the information your developers need to solve the issue.
Does Noibu JS slow down my website?
No, Noibu runs quietly in the background of your store without impacting performance. Many of our clients have monitored their performance data before and after deploying our tag/script and have reported no significant differences in performance.
How does NoibuJS ensure private info is not captured in user session recordings?
Our script is designed to ensure that no private or sensitive user data is collected or stored. Noibu is fully compliant with industry standards, including GDPR, CCPA, AICPA SOC 2, and PCI DSS.
What about 3rd-party errors?
Noibu captures all third-party errors and makes it easy to differentiate between first-party and third-party issues. Using Noibu's shareable link feature, you can seamlessly share error details with third-party developers for quick resolution.