Episode 72

Artifact Uprising: Tech strategy in personalized commerce

Anna Westerholm
Anna Westerholm
Chief Experience Officer

In this episode we talked about:

  • The power of customer loyalty in uncertain times
  • Scaling personalized product experiences without losing quality
  • How Artifact Uprising balances supply chain complexities
  • The role of real-time data in decision-making
  • Key ecommerce trends for 2025 and beyond

Episode highlights:

[00:00] Intro

[00:28] Anna’s career journey: From print industry to Artifact Uprising

[00:56] How Artifact Uprising was founded and its evolution

[03:25] The role of Chief Experience Officer: What it means in practice

[04:50] Growth in uncertain times: Key strategies

[06:01] Leveraging real-time data for business decisions

[07:38] Scaling personalization while maintaining quality

[09:44] Why Artifact Uprising remains focused on the US market

[10:58] Managing supply chain complexities in ecommerce

[12:20] Biggest ecommerce mistakes and how to avoid them

[13:40] The key trends shaping ecommerce in 2025

[14:57] Final thoughts and advice for ecommerce leaders

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