Expert Perspectives

Expert Perspectives

Episode 26

DHL: How to master supply chain & customer satisfaction

Podcast

Nabil Malouli

SVP, Global Ecommerce & Returns

In this episode we talked about:

The critical role of supply-chain excellence in ecommerce success
Why profitability and streamlining returns serve as the backbone for sustainable growth in ecommerce
How D2C brands can scale success through customer satisfaction and efficient operations

Episode highlights:

[00:58] Nabil's global career journey

[05:01] Lessons from working across different markets

[08:29] Leadership insights from international experience

[09:58] Importance of supply chain in scaling businesses

[15:01] Challenges in logistics and profitability

[18:05] Strategies for managing product returns

[20:14] Career advice for ecommerce professionals

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