Floor & Decor: Enhancing CX through omnichannel retail
Podcast
All
Jeff Hanson
Senior Vice President of Ecommerce
In this episode we talked about:
- How visualizers can simplify the buying journey for customers
- The significance of hyper-personalization in today’s retail environment
- Key strategies for adapting to changing customer behaviors
Episode highlights:
[00:00] Intro
[02:48] Understanding the role of SVP of Ecommerce
[05:36] The importance of omnichannel experience
[07:47] Learning from the past: Retail evolution
[09:51] Tactical innovations for omnichannel success
[11:58] Leveraging data for customer insights
[16:41] The importance of integrated customer support
[18:34] Harnessing AI for better customer interactions
[20:22] Navigating the buying journey
[22:10] Crawl, walk, run: A technological approach
[23:30] Parting words of wisdom
[25:11] Understanding customer trends
[26:32] Staying humble in success
[27:03] Outro
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