Expert Perspectives

Expert Perspectives

Episode 6

Cazoo: How to balance data with customer insight

Podcast

Natalia Walicki

Natalia Walicki

Former Product & UX Director of Ecommerce

In this episode we talked about:

Delve into Cazoo’s unique approach to growth
Explore what it means to be customer-obsessed
Discuss balancing data-driven insights and customer-driven insights
Shine a light on Cazoo’s culture around bugs and errors

Episode highlights:

[1:00] Career journey in product

[3:09] Building Cazoo: Digital car sales

[5:23] Customer obsession philosophy

[9:05] Data analysis and decision making

[12:18] Balancing customer insights with data

[15:25] Bug management and technical issues

[18:51] Tech debt vs feature development

[21:01] Improving ecommerce experience

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