Driving business success through omnichannel innovation
Podcast
All
David Cost
Chief Digital Officer
In this episode we talked about:
- Leveraging ship-to-store programs to reduce costs and increase customer satisfaction.
- Understanding why physical stores remain critical, even in a digital-first world.
- Partnering with technology giants like Google to enhance online search capabilities.
- Simplifying the checkout process for better conversions.
- Tackling marketing attribution challenges with app-based loyalty programs.
- Using mobile apps to drive higher average order values and customer engagement.
Episode highlights:
[00:00] Intro
[01:53] Staying agile: Mental models for meeting changing consumer demands
[02:46] The success of ship-to-store: Reducing costs and boosting customer satisfaction
[04:46] The COVID experiment: What happens when 1,000 stores close?
[05:24] Why physical stores still matter in an omnichannel strategy
[09:58] Innovating with Google: Enhancing search capabilities on Rainbow’s website
[13:12] Solving attribution challenges with loyalty programs
[14:14] The role of SMS and push notifications in customer engagement
[15:07] Closing thoughts/outro
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