Knix: Technology, retail evolution & navigating the SaaS landscape
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In this episode we talked about:
- Why technology should be an enabler, not a centerpiece, in retail strategy.
- The shift from custom software to SaaS and how to find the right balance.
- The importance of data integration for omnichannel success.
- Overcoming ‘SaaS shiny object syndrome’ and focusing on execution.
- Building for flexibility to adapt to future tech trends.
Episode highlights:
[00:00] Intro
[00:37] Ron’s career journey: From developer to CTO at Knix
[02:24] The evolution of retail technology: Buy vs. build
[04:53] Finding the right tech balance: Are we over-relying on SaaS?
[06:03] Technology as a business enabler, not a distraction
[09:20] The importance of data integration in omnichannel retail
[10:17] Knix’s transition from DTC to omnichannel expansion
[13:12] Architecting for flexibility: Preparing for future retail shifts
[15:23] Why a centralized data warehouse is key for business intelligence
[17:57] The biggest retail tech mistakes and how to avoid them
[20:47] Ron’s advice for CTOs going into 2025: Slow down, integrate better
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