Episode 71

Knix: Technology, retail evolution & navigating the SaaS landscape

Ron Ijack
Ron Ijack
CTO

In this episode we talked about:

  • Why technology should be an enabler, not a centerpiece, in retail strategy.
  • The shift from custom software to SaaS and how to find the right balance.
  • The importance of data integration for omnichannel success.
  • Overcoming ‘SaaS shiny object syndrome’ and focusing on execution.
  • Ron's panel at this year's eTail Palm Springs.

Learn more about eTail West in Palm Springs.

Episode highlights:

[00:37] Ron’s career journey: From developer to CTO at Knix

[02:24] The evolution of retail technology: Buy vs. build

[04:53] Finding the right tech balance: Are we over-relying on SaaS?

[06:03] Technology as a business enabler, not a distraction

[10:17] Knix’s transition from DTC to omnichannel expansion

[13:12] Architecting for flexibility: Preparing for future retail shifts

[15:23] Why a centralized data warehouse is key for business intelligence

[17:57] The biggest retail tech mistakes and how to avoid them

[20:47] Ron’s advice for CTOs going into 2025: Slow down, integrate better

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