The eCommerce Toolbox

Expert Perspectives Podcast

Episode 20

How to Balance Customer Loyalty and Acquisition

In this episode, Kailin Noivo is joined by Nate Kennedy, VP of Customer Experience at Horizon Hobby, to discuss:

  • How eCommerce brands are benefiting from increased insights into their customers
  • How to balance customer loyalty and acquisition
  • Whether it’s possible to spend your way into an experience-based market

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eCommerce Expert Nate Kennedy

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