Ecommerce expert Nabil Malouli of DHL: How to master supply chain and customer satisfaction
Podcast
All
Nabil Malouli
SVP, Global Ecommerce & Returns
In this episode we talked about:
- The critical role of supply-chain excellence in e-commerce success
- Why profitability and streamlining returns serve as the backbone for sustainable growth in E-commerce
- How D2C brands can scale success through customer satisfaction and efficient operations
Episode highlights:
[00:58] Nabil's global career journey
[05:01] Lessons from working across different markets
[08:29] Leadership insights from international experience
[09:58] Importance of supply chain in scaling businesses
[15:01] Challenges in logistics and profitability
[18:05] Strategies for managing product returns
[20:14] Career advice for ecommerce professionals
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
Audit your site today.
Understand the revenue impact of all errors on your site and how to swiftly reproduce and resolve.