Expert Perspectives

Expert Perspectives

Episode 75

Tire Agent: Why human connection beats AI

Podcast

Jared Kugel

Founder & CEO

In this episode we talked about:

Building a customer-centric business in a traditionally brick-and-mortar industry
The importance of trust, education, and referrals in driving repeat purchases
How Tire Agent balances profitability with exceptional customer service
Key trends and opportunities in lagging ecommerce categories

Episode highlights:

[00:22] Jared’s background: Growing up in a family tire business

[01:20] The birth of Tire Agent: Identifying gaps in the tire-buying experience

[03:30] Challenges in the tire industry and ecommerce adoption

[06:00] The Tire Agent customer journey: From research to installation

[10:05] Building trust and loyalty in an infrequent purchase industry

[13:40] The Role of AI and Personalization in ecommerce

[15:20] The future of ecommerce: Opportunities in lagging categories

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