The Role of Technology in Day-to-Day Operations

In this episode of The eCommerce Toolbox: Expert Perspectives, host Kailin Noivo is joined by Lisa Camm, Head of Digital Transformation at Fortnum & Mason, to discuss the challenges in digital transformation and the importance of addressing production-level bugs. Discover how Fortnum and Mason is leveraging AI while maintaining a personal touch, and the processes and challenges of migration and modernization of the tech stack at legacy companies.

Join them as they cover the following touchpoints:

• The critical role of technology in operations and strategic thinking at organizations
• Challenges of migration and modernization of the tech stack at legacy companies
• The role of AI in enhancing the customer journey
• Strategies for dealing with production-level bugs
• How Fortnum and Mason is preparing for the peak trading season

Lisa is a highly strategic Project Manager, committed to helping IT departments maximize their contribution to the business’s success. She is passionate about business and technology integration, customer engagement, retail technology, and innovation. Lisa previously had a five-year stint at Burberry and Harvey Nichols, where she led Harvey Nichols’ digital roadmap for Retail and Hospitality and other strategic projects. 

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts. Instructions on how to do this are here.