Our Customers Are What Drive Us
We’re obsessive about our customer experience. We work closely with our customers in everything that we do. We focus on what increases value to our customers, and ensure their feedback leads to continuous improvement in our products and services.
See What Our Customers Have to Say
"Since we were still receiving new orders every day, we never expected to have an issue with the checkout, nor would we have found it without Noibu."
eCommerce Project Manager, Fruits & Passion
"We're trying to be more consumer focused. And the fact that we can put a dollar value next to an error allowed us to have a business case to justify the work relative to the internal users such that we were able to create a better balance."
Senior Technical Product Manager, Champion
"Noibu is something I definitely would recommend to anybody who is having that frustration with identifying and trying to correlate these different points of information for identifying what the root cause of an issue is within your customers' user experience."
Technical Support Manager for Digital Commerce, Scrubs and Beyond
"I’m sure every retailer is facing the same problem. It’s hard to make sure that we as a business are operating at 100% on every browser and device known to man. We would spend a lot of time trying to replicate issues and get the whole scenario but customers don’t always know what browser they use or what device they are on."
Head of eCommerce and Digital Marketing, Joe Browns
"Being able to quantify errors resolved based on revenue saved is irreplaceable for me. I love being able to put a dollar amount to errors, so we actually know what level of priority it is."
Director Digital Commerce, Nudestix
"We brought Noibu in, and it has been a huge success. Not only has it helped detect bugs prior to customers calling in and telling us about it, but it has also really helped with me and our engineers to really smooth out our process."
eCommerce Operations Analyst, Guess
"The value for Ribble is at multiple levels: visibility, speed, accuracy, priority - all things combined results in incredible value."
Chief Digital Officer, Ribble Cycles