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Noibu is Committed to Protecting Your Personal Information

Noibu Privacy Policy

Noibu Technologies Inc. (“Noibu”, “We”, “Us”) has created this Privacy Policy (“Policy”) in order to set out how we collect, use, and disclose personal information through the Noibu website located at and our Noibu Service, as well as in the course of providing Professional Services (as those terms are defined in our Terms of Service) to our clients. 

The privacy of our users is of great importance to us. By using the Service in any manner or providing Personal Information to Noibu, you acknowledge that you accept the practices and policies outlined in this Policy and you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Policy.


This Policy covers our collection, use and disclosure of information about identifiable individuals (“Personal Information”), particularly those individuals who complete transactions with our e-commerce clients (our “Clients”).

This Policy does not apply to the practices of companies that we do not own or control, including those practices of our Clients. You should review the applicable privacy policy of any company with which you do business. We do not knowingly collect or solicit Personal Information from anyone under the age of 13.


2.1 Client Account Information                                                

In order to use certain aspects of the Service, representatives of our Clients users may be required to have a valid Noibu account to log in to the Service (“Account”). When our Clients register for the Service, we generally collect only business contact information, including the company name and address. Noibu may also collect credit card billing information in order to process payments for the Noibu Service and Professional Services.

2.2 End User Data

When end users of our Client, including online shoppers (“End Users”), engage in a transaction with the e-commerce Client of Noibu, Noibu will record a video of the e-commerce transaction process, which may collect Personal Information of the End User, on behalf of our Client, such as: name, address, email, username, and details related to the purchase transaction. Noibu also collects the browser type, device type, and IP address. This Personal Information of End Users is collected to allow our Clients to identify and resolve potential errors on their e-commerce website and check-out process. 


Noibu stores its data, including Personal Information, on servers located in the United States and Canada, including through the use of our Sub-Processors. By submitting information, you agree to this transfer, storing or processing of your Personal Information in the United States and Canada. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in Canada under lawful access regimes or court order.


4.1 Disclosure of Results to Clients

Noibu monitors e-commerce errors on behalf of its Clients. Accordingly, all Personal Information collected by Noibu about an End User, including name, contact information and transaction information (e.g. purchase history), is collected on behalf of and made available to the specific Client for which Noibu has been engaged.

4.2 Disclosure of Statistical Data

Noibu discloses aggregate statistical data to its partners and clients, such as advertisers and other third parties, who may use the data for business purposes. This information does not include any Personal Information or otherwise identify any individual End Users.

4.3 Service Providers and Business Partners

We may from time to time employ other companies and people to perform tasks on our behalf and need to share Personal Information with them to provide the Service. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third-party companies and individuals employed by us to facilitate our Service. Our current list of Sub-processors is available here.

4.4 Business Transfers

If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.

4.5 With Your Consent

If we need to use or disclose any Personal Information in a way not identified in this Privacy Policy, we will notify you and/or obtain your express consent as required under applicable privacy laws.


The security of your Personal Information is important to us.  We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment.  We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us.  We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you. 


We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you.  We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Policy.


You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information.  Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user.  In such circumstances, we will provide reasons for the denial to you upon request.  We will endeavor to deal with all requests for access and modifications in a timely manner.

We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate.  As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information.  Having accurate Personal Information about you enables us to give you the best possible service.


We may amend this Policy from time to time. Use of Personal Information we collect is subject to the Policy in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our App or Services or sending you an email prior to the change becoming effective. You are bound by any changes to the Policy when you use the App after such changes have been first posted


Noibu generally processes Personal Information (known as “Personal Data” under the EU General Data Protection Regulation) as a data processor in order to fulfill contractual obligations with our Clients and their End Users. Otherwise, Noibu will request consent from the data subject to process personal data as a data controller.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Noibu aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the contact information set out below. Note that where we act as the data processor on behalf of our users, you will be required to contact the data controller directly to exercise your rights. Please note that we may ask you to verify your identity before responding to such requests.

You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). 


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at 

Privacy Compliance Officer

48 Holland Avenue

Ottawa, ON Canada K1Y 0X4

Last Updated: 28-08-2020

GDPR Commitment

The GDPR (General Data Protection Regulation) is an important piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union. The regulation became effective and enforceable on the 25th May 2018.

Our commitment: Noibu has undertaken the required business and technology steps to operate in a manner compliant with GDPR

What has Noibu done about the GDPR?

  1. Updated our privacy policy to comply with GDPR.
  2. Created a Data Processing Agreement.
  3. Ensure that we collect the minimum amount of data needed for you to use Noibu.
  4. We do not resell anyone’s data.
  5. Data is only used for the benefit of Noibu users.

Data Processing Agreement

You can access the Data Processing Agreement here. Please fill out, sign and send to with the subject “Company Name, Data Processing Agreement”. We will countersign it and provide you with a fully executed downloadable copy via email within 2 business days. If you have any questions about its contents please email

What do Noibu customers need to do? 

  1. Make sure your Terms of Service or Privacy Policy properly communicate to your users how you are using Noibu (and any other similar services) on your website or app. We recommend you ensure your policies are up to date and clear to your readers.
  2. If you are in the European Union you will want to sign a DPA with Noibu. You can access the DPA here and we’ll be happy to countersign.

If you have any questions regarding GDPR please contact


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