Noibu launches AI-powered ecommerce site health solution for Salesforce Commerce Cloud

[Ottawa, ON - March 24th, 2025] – Noibu, a trusted ecommerce performance and error monitoring platform, today announced the integration of its AI-powered platform with Salesforce Commerce Cloud. With this integration, Salesforce Commerce Cloud merchants can now proactively detect, investigate, and resolve critical site issues faster, ultimately protecting revenue and optimizing customer experience.

"Ecommerce leaders understand that even a small friction point can lead to significant revenue losses. With this relationship, we’re bringing a new level of automation and intelligence to site optimization," said Kailin Noivo, President and Co-Founder of Noibu. "Noibu’s AI-powered platform ensures Salesforce Commerce Cloud merchants can stay focused on growth, without being bogged down by hidden technical issues that hinder conversion."

"Noibu’s AI-powered platform ensures Salesforce Commerce Cloud merchants can stay focused on growth, without being bogged down by hidden technical issues that hinder conversion."
— Kailin Noivo, President and Co-Founder of Noibu

As competition in ecommerce intensifies, merchants are increasingly leveraging AI to optimize their online experiences. While AI-powered search, recommendations, and personalization have become standard, one critical area remains underserved: comprehensive site health. Until now, monitoring and resolving site performance issues—slow load times, checkout disruptions, and hidden errors—has required complex, time-consuming troubleshooting. Noibu’s AI-powered solution for Salesforce Commerce Cloud changes that.

The challenge: Hidden issues impact revenue

Site issues—whether a failed checkout, a slow-loading page, or a payment processing glitch—can lead to millions in lost revenue, with ecommerce brands losing an estimated $18 billion annually due to cart abandonment. Traditional monitoring solutions demand manual investigation, requiring merchants to sift through logs, analyze error reports, and depend on technical teams to diagnose and resolve issues. These inefficiencies lead to lost sales and frustrated customers.

Customers such as Carrefour, Guess, and Cartier already benefit from this joint solution. With Noibu, Salesforce Commerce Cloud merchants gain an AI-powered solution that eliminates major pain points by offering real-time alerts, performance insights, and actionable recommendations to optimize their sites for conversion.

“Navigating ecommerce complexity means ensuring that every touchpoint, from homepage to checkout, is seamless,” said Nitin Mangtani, SVP & GM of Salesforce Commerce Cloud. “Noibu’s AI-driven approach aligns perfectly with our vision to equip Salesforce Commerce Cloud merchants with cutting-edge tools for site health that eliminate inefficiencies and maximize conversions.”

“Noibu’s AI-driven approach aligns perfectly with our vision to equip Salesforce Commerce Cloud merchants with cutting-edge tools for site health that eliminate inefficiencies and maximize conversions.”
— Nitin Mangtani, SVP & GM of Salesforce Commerce Cloud

The solution: Noibu’s AI-powered performance & conversion optimization

Noibu’s AI-powered platform introduces a new era of intelligent site monitoring and performance enhancement, providing Salesforce Commerce Cloud merchants with:

• Instant issue detection: AI continuously scans for site errors, performance bottlenecks, and conversion blockers, providing real-time alerts.
• AI-powered search and query: Merchants can type simple queries (e.g., “Show me all sessions with checkout failures from the past 24 hours”) and receive instant insights.
• Revenue-centric prioritization: Issues are ranked based on their potential financial impact, helping merchants focus on the highest-priority fixes.
• Actionable insights: Noibu provides root-cause analysis, delivering optimization recommendations to enhance site performance and conversion rates.
• Salesforce Commerce Cloud log intelligence: Salesforce Commerce Cloud logs are ported into Noibu, allowing for extended retention, advanced data analytics, and anomaly detection.
• Performance and speed insights: Noibu monitors KPIs including Core Web Vitals (Loading Speed, Interactivity, and Visual Stability), and provides recommendations to improve site speed and user experience.

How it works: AI-powered site optimization in action

Use case #1: A merchant notices a sudden drop in checkout conversions. Instead of spending hours manually investigating, they ask Noibu’s AI, “Are there any payment processing issues today?” AI instantly identifies affected sessions and enables the client to discover issues within the sessions.

Use case #2: A customer reports that a product page is loading too slowly. The merchant searches the SKU in Noibu’s AI and retrieves all sessions where the page underperformed, complete with browser and device breakdowns to pinpoint the issue.

Why this matters for ecommerce success

• Context-aware AI: Understands the relationship between ecommerce site issues, performance bottlenecks, and revenue impact.
• Revenue-centric prioritization: Goes beyond simple error detection by pinpointing where revenue and conversions are at risk and suggesting targeted fixes.
• Recommended solutions: No more sifting through logs—just ask and get insights in seconds.

As AI continues to reshape ecommerce, Noibu’s AI-powered solution ensures sites remain reliable, high-performing, and conversion-optimized.

“Noibu isn’t just another integration; it’s the enterprise monitoring solution Salesforce trusts to keep Commerce Cloud customers ahead of the curve."
— Caleb Bryant, GTM Strategy Lead for Salesforce

“Noibu isn’t just another integration; it’s the enterprise monitoring solution Salesforce trusts to keep Commerce Cloud customers ahead of the curve,” said Caleb Bryant, GTM Strategy Lead for Salesforce. “By proactively identifying and resolving revenue-impacting issues, Noibu helps brands optimize site performance and boost conversions before problems escalate. With this collaboration, Salesforce Commerce Cloud merchants now have a team that ensures their sites remain high-performing, error-free, and built for growth.”

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